Service & Support » Service

Dear Customer,

Thank you for choosing FEREI! In order to offer you the high level of service you deserve, please read the following conditions and be sure to keep your warranty card or original sales receipt handy for all warranty claims.

(1)  14days free replacement: FEREI will replace a new product within 14 days of purchase for any manufacturing defects under normal usage conditions; FEREI or its authorized distributor/dealer will replace it with the same model or equivalent product.

(2) 2 years free repair service: The warranty for all Ferei brand flashlights, bicycle lights, diving lights and headlamps is 2 years. FEREI offers repairing service free of charge within 2 years from the date of purchase for the lights that become malfunction through normal usage.

(3)  Limited lifetime warranty: For the lights past the 2 years free repair warranty period, FEREI provides lifetime repairs but will only charge for cost of the parts.

(4)  For more service information, please carefully read the warranty card when you buy the FEREI lights. Thank you for your support!

Contact: Ms Sophia Shi

Phone: 0086-755-84807942


Address: 3rd Industrial Zone, Xiakeng Village, Tongle, Longgang District, Shenzhen 518116, China


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